Refund policy

At Designs Now, we focus on delivering the right product with reliable quality. Please review our refund and exchange terms carefully before placing an order.

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1. Refund & Exchange (Only if Product is Faulty)

Exchange or refund is offered only in the cases below:

✔ The product has a manufacturing defect
✔ The product delivered is different from what was shown

📌 A complete unboxing video is required as proof, starting from the parcel opening.
Without video proof, no claim will be accepted.

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2. No Claims for “Not Liked” or Change of Mind

If the product delivered is as shown on the website/social media and matches the order details, then refund or exchange will not be provided even if the customer does not like it.

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3. Processing Time

Once we receive the returned parcel at our end, the exchange or refund request will be handled within 3–5 working days.

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4. Non-Returnable Items

The items listed below cannot be returned or exchanged:

❌ Sale or discounted items (unless there is a defect)
❌ Orders without required unboxing video proof

📌 If a genuine defect is present, claims will be accepted even for sale items, provided there is valid video proof.

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5. Contact for Claims

For claims or support, you can contact us:

📱 WhatsApp: +92-336-3171853
📩 Email: Info@designsnoww.com